Reasonable Hours of Work in the ICT Industry

A friend who works in IT support (for a very large and well known IT industry multi national doing security patching and stuff) just phoned me because his boss wants him to work overnight to do a release and then to front up to work again early tomorrow morning. This is not the first time his supervisor has asked this, and not the first time that I’ve heard this type of story. It even happened to me when I was younger and working in tech support roles.

These demands to work unreasonable hours make the ICT industry unattractive to work in. What is very sad is that this company has won awards for its diversity policies and its website raves about the programs that support work-life balance. Again, where is the congruence between the values articulated by the organization and the values it demonstrates towards the human beings that provide labour?

Of course, none of the fabulous diversity programs for work-life balance apply if you are contractor or a casual employee. My friend, who is a good tech support geek, is now thinking about retraining and leaving the IT industry for something with a more human friendly approach. While I generally do not support union campaigns this one does seem reasonable (no pun intended):

The Australian Council of Trades Unions is running a campaign for Reasonable Hours:

“The ACTU Reasonable Hours campaign aims to raise awareness about the effects of long working hours. ACTU research into workplace issues has found that long hours and the increasing intensification of work is the overwhelming primary concern of workers. For much of the last century Australia lead the world in fair working time. But in 1980 Australia started to buck the international trend and hours began to grow. Currently, Australia has the second longest working hours in the OECD. On current trends we will soon have the longest. It is a sad irony that Australia now has one of the worst records in the world. It is time to once again civilize working time.”