Customer service in the digital age – what changes?

During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient form of customer service. But … Read more…

Help a girl and you help a family, a village and the world #becauseiamagirl


I’ve been a big supporter of the Plan Because I am a Girl campaign – if you haven’t shared your story do it now! The other day @uskovic shared this video about the Girl Effect with me:   You Can Help Change the World Plan International says “There’s no greater enemy of inequality than keeping … Read more…

Some thoughts on women, management & work #wmwc

I’m lucky enough to be attending the Women, Management and Work Conference in  Sydney today. There is a great turnout, with many familiar names and faces from around Australia. So far there has been an impressive line-up of speakers.  Yet these impressive speakers each talked about the issues around gender pay equity (which does not … Read more…

Annalie Killian … a woman Catalysing Magic

Here is another post in my series on inspiring women. This time it is my friend Annalie Killian, who is also known as Catalyst for Magic (yes that is really the job title on her business card) or as @MaverickWoman on Twitter. I’ve known Annalie for many years and have always been inspired and energised by … Read more…

Ada Lovelace Day 2010: call for women's history #ald10

Today is Ada Lovelace day, the day that women around the world celebrate the achievements of women working in technology. While I could write about a woman in technology – there are many whom I admire here in Australia – instead I am putting out a call for documentation of the achievements of Australia’s women … Read more…

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