Tweet This past week I spoke at the Sydney session of the International Customer Service Professionals (ICSP) on the topic of How can Social Media benefit our business? along with several other well known professionals (@carolskyring, @jasonealey , @CatrionaPollard). It is always interesting to see how business people – whose real jobs are something completely [...]
Entries Tagged as 'social media'
It’s real people and real communications
August 13th, 2010 · No Comments · ideas
Tags: business·future·management·social media·social networking·twitter
Social media: blurring the boundaries
July 15th, 2010 · 4 Comments · ideas
Tweet In the past we used to be able to separate the public from the private and business from the personal quite easily. But this was an aberration. Privacy was a tiny blip in the long history of human existence. Going back only as far as our great grandparent’s generation privacy was relatively rare. And [...]
Tags: business·hyperconnectivity·life·social media·social networking·technology·women
The digital revolution is not going away
June 8th, 2010 · 4 Comments · ideas
Tweet The following post is from a talk I gave at the Gov 2.0 lunch on Monday 31 May 2010 at Parliament House in Canberra. The internet is a strange beast; it is everywhere and nowhere all at once. Unlike traditional media – with its registered offices, chief editors, and boards of directors etc. – [...]
Tags: future·gov 2.0·government·hyperconnectivity·innovation·social media·social networking
Ownership, new ideas and openness
June 5th, 2010 · Comments Off · future, ideas
Tweet We see much discussion of the openness and collaborative nature of the web 2.0 world. However, many of the challenges facing us as a result of this new world relate to ownership of virtual goods. There are longstanding conventions that enable us to sort out who owns property in the real world and some [...]
Tags: business·collaboration·hyperconnectivity·innovation·law·social media·web 2.0
The Digital Revolution and the Educator's Dilemma
May 10th, 2010 · 3 Comments · ideas
Tweet The digital revolution is already here and it is changing the way people expect to communicate or share knowledge and information. Educators are facing technology changes together with changing expectations from students about the use of technology in an educational context. A key challenge for teachers is also the delivery of personalised learning. This [...]
Tags: education·social media·social networking·society·technology
TAFE Showcase – some cool use of technology in education
April 29th, 2010 · 1 Comment · ideas
Tweet I love going along to the TAFE NSW Western Sydney Institute Showcases because they always have demonstrations of innovative uses of technology. It is great to hear practising teachers share how they are using technology to improve outcomes for their students and also to make their own jobs easier. Often with limited budgets these [...]
Tags: education·social media·social networking·society·technology
Time to drop the social and the media from our lexicon?
April 23rd, 2010 · 1 Comment · ideas
Tweet I was reading the article If Every Company is a Media Company…Then Who Owns Social Media? after seeing a Twitter conversation between @DesWalsh and @Trib. The article author, Don Bulmer, notes: Social media is no longer just a destination or a set of tools and features. It has evolved into a very power extension [...]
Risk management and real communication
April 8th, 2010 · 1 Comment · ideas
Tweet I was reading a post by Dave Snowden that really got me thinking. In his post, From oratory to the soundbite, he discusses the changes in how our politicians engage with us. Noting the change from the days of Lloyd George, who would speak for an hour without notes and engage with hecklers in [...]
Transparency in business – so what?
March 22nd, 2010 · Comments Off · future, ideas, speaking
Tweet This coming Thursday, 25 March, many folks will be attending the Social Business Summit in Sydney. I will be on a panel discussing Transparency in Business – Risky or Essential?. The debate will be moderated by Headshift’s Anne Bartlett-Bragg and Robin Hamman and the panel members are Nicholas Gruen (Gov2.0 TaskForce Chair); Sherre Delys [...]
Tags: business·innovation·openness·social media·transparency
Why I'm probably not a social media expert and neither are you
February 21st, 2010 · 6 Comments · ideas
Tweet Over the past few years a plethora of Social Media Experts* have cropped up and their tweets, posts, podcasts etc serve up a cacophony of advice and pontification. Here’s a few of my thoughts on the matter, from the perspective of someone who sees herself as an apprentice on a learning journey. Anyone who [...]
