The more I find out about this the more annoying it is … It has been a year since this was written, but NOTHING HAS CHANGED IN THE PAST YEAR!
This Week in Asia Pac – A pair in the line is no gain Written by Darryl Nelson, June 2003
Australia’s broadband infrastructure just can’t get the tangle out of the line. A report this week suggests that some 30 percent of customers wanting ADSL are frozen out, not least because of pair gain technology, while another says the cost of cleaning up the mess will be A$2bn. The first report states:
‘A senior executive at one of Telstra’s leading wholesale customers, who asked not to be named, said that Telstra had promised the company so-called “failure rates” – or customers unable to get the ADSL for technical or distance reasons – no higher than 10-15 per cent of all users.
The executive said: “We are experiencing failure rates of over 30 per cent.”
Reasons for failure rates tend to relate to the architecture of Telstra’s copper network and the distance customers live from a Telstra exchange.’
Daniel’s points are all too true! Australia is a broadband backwater and it is all due to the incompetence of Telstra. They have a number of practices that have worked against take-up of these solutions. So much for the clever country?
It says that by 2008 only 13% of Australians will have broadband.
It’s not surprising really, Telstra can’t even ADSL enable my 3 year old estate that is less than 20 km from the CBD of a major city. The report by IDC sites a service in France: ‘consumers could get a bundled service offering free phone calls, 2Mbps ADSL and TV ‘for about a third of the price of what you could get in Australia’
I think the root of the problem is simply Telstra. It should never have been privatized, now instead of providing a community service, it is concerned with meeting shareholders expectations. Instead of ADSL enabling my housing estate which would have taken a long time to repay the outlay, Telstra opt for the minimum requirement of just ensuring basic telephone services.
Most Australian’s don’t really understand why geeks and IT professionals hate Telstra so much, some of our friends think that I’m being totally unreasonable when I say that Telstra has made Australia a primitive technological nation. What these people don’t usually see is the high cost of basic services (how often does Telstra put up your phone bill?), the late adoption of services and poor customer service. “
The next installment in my continued quest to obtain late 20th century broadband access in the 21st century …
Phoned Telstra and was advised “you have pair gain there is nothing that can be done”. They essentially told me to go away and stop bothering them.
Wrote email to Justin Milne, Managing Director, BigPond (Telstra internet department) asking why I cannot get modern technology when I live in the largest city in Australia.
So far no response, but did a little research & found a great site that explains some of the ways to keep up th fight. It is on the dataco.com.au web site Telstra :
When NO can mean YES. I’ll be trying some of these suggestions and will track my progress here.
In the meantime, I’ve also discovered a lot of people who hate Telstra, this includes (but is not limited to:
RESULT: As soon as the wireless networks that do not rely on Telstra come of age I will be an early adopter. Telstra is a business that ignores their customer’s needs & as such they will become a dinosaur – we may just find Telstra’s fossilized remains in the not too distant future?
It is very annoying to live in an allegedly civilized and technically advanced society only to find out that one is unable to get access to broadband services since the phone lines here are pair gain.
I live in a major city in Australia, just one of the outer suburbs – not in a remote rural area – this is crazy!
They have offered me satellite at a ludicrously high price and wondered why I refused.
How can we be the clever country if we still have to use 56k dial up?
Was on a judging panel for the Australian Consensus Software Awards yesterday. It is fascinating how much really good software is out there, innovative and clever stuff. The winners are not announced for a few weeks – but info will be on the Consensus site fairly soon.
It is also interesting the variety of business models people in IT are using. The smaller companies (really micro businesses) often have a great idea & excellent development work but sometimes there is little idea about of how to bring the idea to market effectively.
I think there is a real market niche for a shared marketing resource across a number of these micro businesses. They clearly need help and probably don’t know how to get it, on the other hand, they may not even realise they need that kind of help.
There is an interesting commentary on women in security on www.oneeyedcrow.net
“Okay, rant time. In quick succession, the subject of women in the security field has come up several times this week. Many of the male security geeks I know have no idea why there aren’t more women in the field. Well, in a nutshell, this post and others like it are why. Pathetic script kiddie bullshit like this drives women out of the field.”
Sometimes the boys just don’t get it!