Great Customer Service

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Just had a great customer service experience. An excellent example of how good customer service can transform a bad experience into good PR. I was trying to purchase a new leather folder online via Corban and Blair and the online transaction failed to process successfully. After three goes I resorted to the more low tech … [Read more…]

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Snap Shots – visual previews

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Just found this nifty gadget called Snap Shots and am experimenting with it – not sure if I like it or not yet. It gives visual previews of the linked site without having the leave the originating page. At least it gives the user the ability to opt out by clicking “Disable” in the upper … [Read more…]

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Web 2.0 How Spooky

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After my musings on web 2.0 and the enterprise the other day it was amusing to attend Ross Dawson’s Sydney Web 2.0 extravaganza last week, more about it from Ross at Web 2.0 in Australia: The birth of Silicon Harbour? Ross managed a jam packed agenda with great discipline and got some interesting discussions going. … [Read more…]

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How to Write With Style

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Recently stumbled upon an article by the late Kurt Vonnegut on How to Write With Style, his key points in summary are: 1. Find a subject you care about2. Do not ramble3. Keep it simple4. Have guts to cut5. Sound like yourself6. Say what you mean7. Pity the readers I realised that these are also … [Read more…]

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Enterprise Web 2.0 (an oxymoron?)

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I’ve heard lots of discussion about web 2.0 lately in business circles. I’ve also had debates about putting user generated content (UGC) on corporate web sites. What makes me stop and think is the gap between web 2.0 as a bottom up democratic and slightly anarchic use of technology (dialogue) and the desire by corporations … [Read more…]

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Social Network Analysis?

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At the recent KLA (a.k.a. Knowledge Liberation Army) meeting in Sydney we discussed the benefits and utility of social network analysis (SNA). Apart from a moment of interest when you see the network map, what is it useful for in a business setting? My theory is that it could be useful for organisational restructures to … [Read more…]

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