Why email is so old fashioned …

Here we go at last – it is reported that the younger folks just don’t like email …

According to
Michael Fitzpatrick, Guardian

February 28, 2008

“Mobile texting is now outstripping the use of email among the young. Michael Fitzpatrick reports.

The art of correspondence faces another rude shove towards oblivion: even email is under fire for being “too formal”.

Outside of work, SMS and instant messaging are fast becoming the writing tools of choice. Indeed, South Korea – that crystal ball of all our digital future – has even seen a report that many teenagers have stopped using email altogether.

‘It’s for old people,’ they say.”

By Carruthers via Aide-mémoire

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In praise of proper capitalisation & punctuation in emails

PsyBlog posted about some research on the use of emoticons & capitalisation in emails and:

“They found that, sure enough, using correct capitalisation and emoticons tended to make a better impression on readers. The reader’s personality also influenced how emoticons and capitalisation were perceived. Readers high in both extroversion and emotional stability were likely to rate sender’s emails as more likeable if they had correct capitalisation. As for emoticons, readers higher in emotional stability were likely to rate sender’s emails more likeable if they used emoticons.”

At last there is some evidence that supports my personal opinion!

By Carruthers via Aide-mémoire

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Hype Cycle for Social Media

It seems like we are moving through the traditional technology hype cycle for social media (just like every other new technology that we’ve seen in the past).

The social media hype cycle appears to be heading away from the ‘peak of inflated expectations’ and towards the ‘trough of disillusionment” during 2008. This is a good thing, since it is only when we are past all this can we begin to work out how to use the technology effectively and to monetize it successfully (a.k.a. the ‘plateau of productivity’).

I know that I am experiencing online social networking fatigue and anecdotally a lot of users are mentioning it in conversation with me too. However, business folks are only just starting to get their heads around this space. The wave of early adopter interest is moving – to video (check out Loic’s seesmic) perhaps?

Methinks consolidation and realignment are the watchwords for this sector.

By Carruthers via Aide-mémoire

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Discussion: Customer blames bankruptcy on IBM IT failure

I have been using the following article as a bit of a case study with my students (who are currently studying project & SDLC management) this past week. It is such a good example of why this stuff is important to get right. Here a company has attributed bankruptcy to a failed ERP system implementation. It is very important because the failed technology implementation was really just a symptom of the failures of both the management and control systems within the business.

Customer blames bankruptcy on IBM IT failure by ZDNet‘s Michael Krigsman — American LaFrance (ALF), the “leading brand of custom-made fire fighting, fire rescue vehicles, ambulances, and heavy-duty work refuse vehicles,” has declared bankruptcy, blaming IBM and a failed ERP implementation. According to filings in the District of Delaware bankruptcy court (PACER case no. 08-10178), problems occurred when ALF was spun out as an independent company from []

By Carruthers via Aide-mémoire

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Conference presentation on social media & web 2.0

Off to Melbourne tomorrow to speak at the Ark Group’s Demonstrating the Strategic Importance of Internal Communication Conference – which is all about “enhancing recognition of the internal communication function by demonstrating tangible results”.

My session is about “Web 2.0 in practice: effectively employing social media as a communication tool” and I’ll be sharing a case study on AMP‘s use of social media and web 2.0 for internal communication.

Will post the presentation on Slideshare next week.

By Carruthers via Aide-mémoire

http://w.sharethis.com/widget/?tabs=web%2Cemail&charset=utf-8&services=facebook%2Cdigg%2Cstumbleupon%2Cdelicious%2Creddit%2Cblinklist%2Cnewsvine%2Cfurl%2Ctailrank%2Cmagnolia&style=rotate&publisher=91b467b0-fcb3-4e42-95e0-1f04ad0c9be9