In praise of proper capitalisation & punctuation in emails

PsyBlog posted about some research on the use of emoticons & capitalisation in emails and:

“They found that, sure enough, using correct capitalisation and emoticons tended to make a better impression on readers. The reader’s personality also influenced how emoticons and capitalisation were perceived. Readers high in both extroversion and emotional stability were likely to rate sender’s emails as more likeable if they had correct capitalisation. As for emoticons, readers higher in emotional stability were likely to rate sender’s emails more likeable if they used emoticons.”

At last there is some evidence that supports my personal opinion!

By Carruthers via Aide-mémoire

http://w.sharethis.com/widget/?tabs=web%2Cemail&charset=utf-8&services=facebook%2Cdigg%2Cstumbleupon%2Cdelicious%2Creddit%2Cblinklist%2Cnewsvine%2Cfurl%2Ctailrank%2Cmagnolia&style=rotate&publisher=91b467b0-fcb3-4e42-95e0-1f04ad0c9be9

Author: Kate Carruthers

Kate Carruthers is Chief Data & Insights Officer for UNSW Sydney, and is also an Adjunct Senior Lecturer in the School of Computer Science & Engineering. She is certified in information security and is currently undertaking postgraduate studies terrorism and security. Kate has extensive experience in senior roles in ICT, marketing, data and digital; and is a member of the NSW Government’s Data Analytics Centre Advisory Board. Kate is currently working at the intersection of data analytics, AI, ML, privacy, cyber security, and data protection.

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