Another win for Twitter

Yet again Twitter proves its utility …

Yesterday SilkCharm was stuck at Dubai airport en route to Saudi Arabia with her mobile phone’s global roaming not working. Using the free wireless at the airport (unlike in Australian airports) she was able to tweet her plight. After a few tweets back & forth she provided her phone details & I called the carrier on her behalf & they reset her global roaming. All working fine now.

This happy resolution was possible because of Twitter’s ability to (a) broadcast a message, (b) send direct messages with non public information. But it is important to note that it was all predicated on a non-third world telecommunications system. Lucky she was in Dubai & not Melbourne or Sydney.

By Carruthers via Aide-mémoire

Author: Kate Carruthers

Kate Carruthers is Chief Data & Insights Officer for UNSW Sydney, and is also an Adjunct Senior Lecturer in the School of Computer Science & Engineering. She is certified in information security and is currently undertaking postgraduate studies terrorism and security. Kate has extensive experience in senior roles in ICT, marketing, data and digital; and is a member of the NSW Government’s Data Analytics Centre Advisory Board. Kate is currently working at the intersection of data analytics, AI, ML, privacy, cyber security, and data protection.