It is worth having a look at Krigsman’s interview on IT failures and social media. Shel Israel, co-author (with Robert Scoble) of the influential book on blogging, Naked Conversations, recently interviewed Michael regarding on social media and IT failures. He used the interview to summarize his views on some key, failure-related issues. There is a summary of the interview; the topics were from Shel, the answers from Michael.
The key issue of communication in preventing failure is discussed, as is user adoption of the technology.
By Carruthers via Aide-mémoire