Customers & Web Page Peformance Expectations

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The faster and better the web gets the higher our expectations become. For example, “[n]ewer evidence shows that broadband users are less tolerant of web page delays than narrowband users. A JupiterResearch survey found that 33% of broadband shoppers are unwilling to wait more than four seconds for a web page to load, whereas 43% … [Read more…]

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PDC 08 & WomenBuild… inspiring career paths in technology

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PDC 08 is the Microsoft Professional Developers Conference being held this year in Los Angeles, California from October 27-30. PDC is the conference where Microsoft displays its upcoming technologies, roadmaps & gives a sneak peak into the future of the Microsoft Platform. Its targetted at Solution Architects, and Cutting Edge Developers. Check out Ms Eibner’s … [Read more…]

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Some Good Customer Service

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Just had a totally different customer service experience with Joven of Virgin Mobile, at Centrepoint in Sydney. Got a new mobile broadband modem and had a few issues connecting it to my Macbook. He sat down and fixed it for me, told me to call him if any other issues. Walking away is a really … [Read more…]

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Musings on Customer Service

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A really unusual thing happened today. I had some spare time in between meetings and found myself in the city shopping precinct. And, since I’ve needed a new watch for a while, decided to go shopping. I have no preconceptions regarding price – I just want a nice looking silver coloured watch that I can … [Read more…]

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Connectivity, Transparency and Truth Telling

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When HTML was first invented I got really interested in the precursor markup languages and did a bit of research on them. I discovered TeX, GML, SGML and learned how they had been used. Then I started to learn about HTML. It was elegant and simple, almost sparse. An ordinary person like me could develop … [Read more…]

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Skills that should remain hidden …

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A tweet from my Twitter buddy Warlach earlier today got me thinking about certain skills that one should never admit to having mastered. Many years ago Wendy McCarthy told me that in her youth typing or shorthand were skills to which an ambitious young woman should never admit having mastered. This was good advice and … [Read more…]

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Twitter is a real community

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This snapshot of life in the raw on Twitter shows the reality of life in a community. BTW congrats to @markdavidson and @DaisyAvenue By Carruthers via Aide-mémoire

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Twitter Problems and Planning for Success

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An exchange with Michael Krigsman and Ed Yourdon on Twitter this morning prompted me to post my thoughts on this topic. To be clear on my position – I am a Twitter user and love the kind of communication and connectivity that it enables. I really want Twitter to be successful and stable. But I … [Read more…]

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More on Hyperconnectivity

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When Mark Pesce talks about the power of social connection and technology it all makes sense. Here he’s giving the keynote at AuRemix 08 and talking about the real power of of the internet and social networking. He is also sounding a call to action for those of us in business to use the technology … [Read more…]

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