Some Good Customer Service

Just had a totally different customer service experience with Joven of Virgin Mobile, at Centrepoint in Sydney. Got a new mobile broadband modem and had a few issues connecting it to my Macbook. He sat down and fixed it for me, told me to call him if any other issues.

Walking away is a really happy customer and of course, I’ll tell all my friends. Even more, I’m likely to deal with this company again and to recommend them to others.

By Carruthers via Aide-mémoire

Author: Kate Carruthers

Kate Carruthers is Chief Data & Insights Officer for UNSW Sydney, and is also an Adjunct Senior Lecturer in the School of Computer Science & Engineering. She is certified in information security and is currently undertaking postgraduate studies terrorism and security. Kate has extensive experience in senior roles in ICT, marketing, data and digital; and is a member of the NSW Government’s Data Analytics Centre Advisory Board. Kate is currently working at the intersection of data analytics, AI, ML, privacy, cyber security, and data protection.