Picking a message to fit the medium

So many people ask me about how to manage or create rules of engagement for social media and social networking for their business and staff. Usually I direct them to some good resources like these as a starting point:

Then I recommend that they consider their own specific culture and environment to determine the best rules of engagement for them.  There is really no out of the box or one size fits all solution, and what works in one workplace might be a dismal failure in another.

However, many workplaces generate huge policy documents that govern their social media and networking activities. I’m not sure anyone actually reads those things & thus remain unconvinced as to their utility.

But I recently came across a really good Twitter policy – from a law firm no less – that explains the rules in 140 characters. This is a great approach as it shows how to use the medium itself to share the message, and their rules of engagement are easy to understand.  From Jay at  Shepherd Law Group:

Our Twitter policy: Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit “update.”

You can follow Jay Shepherd on Twitter at @jayshep

Author: Kate Carruthers

Kate Carruthers is Chief Data & Insights Officer for UNSW Sydney, and is also an Adjunct Senior Lecturer in the School of Computer Science & Engineering. She is certified in information security and is currently undertaking postgraduate studies terrorism and security. Kate has extensive experience in senior roles in ICT, marketing, data and digital; and is a member of the NSW Government’s Data Analytics Centre Advisory Board. Kate is currently working at the intersection of data analytics, AI, ML, privacy, cyber security, and data protection.

One thought

  1. Excellent post, thanks. As for long documents that nobody reads (in organisations) – my call on that is those ‘documents’ should be stored in organisational wiki, regardless of their length. that’s makes them accessable, but more important – dynamic.

    Do you think the rules of engagement for Twitter has slightly changed in the last few months?


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