Recently I had the honour of joining Mark Pesce & Ross Dawson on Mark Jones’ podcast The Scoop where we discussed the The future of the Web. It was a fascinating discussion – so many interesting ideas to consider: What happens when our real and virtual worlds collide? And how will we live in this … [Read more…]
Recently, in the UK city of Birmingham, some people were unhappy with their local Council’s new £2.8 million website. Citizens took matters into their own hands and created their own version of the Birmingham city website using an open source collaborative platform. We can expect to see more of this kind of thing. Ordinary people … [Read more…]
Here’s a few more interesting people I follow on Twitter, & some more evidence that Twitter helps to build real relationships too 😉 @mpesce – Mark is a good friend in real life these days (we met originally via Twitter) he’s a thinker, inventor, rabble rouser and all round nice guy @socialalchemy – Matt is … [Read more…]
I’ve been thinking about my recent American Express experience – outlined in AMEX discovers new depths to customer service. It is clear to me that companies have the right to choose which customers they deal with. But it seems that how they remove those customers from the books is the critical thing for brand and … [Read more…]
I’ve been an American Express customer for a long time. But recently they made it apparent that they do not want my custom so I’m in the process of closing my accounts. Unless their customer service tactics are treat ’em mean and keep ’em keen something very strange is happening at that company IMHO. It … [Read more…]
Startup Barcamp Sydney was on yesterday and I managed to drop in. It was held at one of my favourite venues for unconferences – ATP Innovations– and it might possibly be the first barcamp to feature fresh coconut juice in the shell. This event was part of Global Entrepreneurship Week (which was hosted nationally by … [Read more…]
Here’s a little quote from one of my Gen Y friends on my Facebook wall today: “I won’t ever pay for normal news content ever again full stop. If i wanted to subscribe to something niche likes financial markets pieces etc, then potentially yes, but even then i would discerning. I think he needs to … [Read more…]
