Operating systems are merely hygeine factors …

Many people in the IT industry don’t realise that operating systems are not important to ordinary folks. We don’t want to be bothered with things that live under the surface of our devices.

This is one of the reasons Apple has made such inroads in recent years, they abstract the complexity away from users so nicely. It is also why Linux is starting to get a bit more traction, they’ve finally realised most people don’t want to fiddle with a command line to install things.

Usability is a critical feature for technology. Consumers are getting tired of technology that is hard to use. This feeling is bleeding over into the workplace too. Soon IT departments will find people rebelling against complex and hard to use systems. Their users will slip away to find SaaS applications that meet their needs and accept montly payments via corporate credit cards. Then what price the current obsession with centralisation and cost reduction my IT friends?

Author: Kate Carruthers

Kate Carruthers is Chief Data & Insights Officer for UNSW Sydney, and is also an Adjunct Senior Lecturer in the School of Computer Science & Engineering. She is certified in information security and is currently undertaking postgraduate studies terrorism and security. Kate has extensive experience in senior roles in ICT, marketing, data and digital; and is a member of the NSW Government’s Data Analytics Centre Advisory Board. Kate is currently working at the intersection of data analytics, AI, ML, privacy, cyber security, and data protection.

4 thoughts

  1. You’re right Kate – but some people take hygeine very seriously, while others are very serious about not taking it seriously.A non-techie friend recently called me bitching (can I say that on your blog…) about having to switch to a mac in her new job – within about a month (time it takes to figure out where the different icons are) she was a total convert – to the point where she now raves to anyone who’ll listen about why macs are better and shoul be adopted by all schools. And well, we all know what the linux mob are like. In the cloud of course none of this will matter anymore.


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