Annual Global CIO Survey 2014

The annual Harvey Nash CIO Survey launched in Sydney in early December 2014. This is a long running CIO survey with responses from more than 3,200 CIOs and technology leaders globally. It was interesting to join the panel at this event for a lively discussion of technology and business related matters. My fellow panelists were: David Hackshall – CIO, Wesfarmers Insurance Theresa Eyssens – CEO, … Continue reading Annual Global CIO Survey 2014

Digital economy and the digital revolution

Lately I’ve been thinking a lot about the digital revolution and the changes that it is driving in the economy. We are seeing a bifurcation between the old 19th and 20th century manufacturing based industries and the 21st century digital economy. This is a shift from creation of tangible products to the creation of digital products.  These digital products are not intangible. We still touch … Continue reading Digital economy and the digital revolution

Connectedness – it’s not just a technology thing, it’s a people thing

For many years now my friends, colleagues and I have been talking and thinking about the hyperconnections made available to us by the growth of the internet, telecommunications devices and networks, and social platforms. For a good background on it check out Mark Pesce and Ross Dawson. But I think that we have reached a state in our evolution as human where the practices of … Continue reading Connectedness – it’s not just a technology thing, it’s a people thing

When robots rule the world – the future of jobs in a hyperconnected world

Steve Hopkins was telling me recently about an interesting law firm he’d come across in San Francisco – it’s called Robot. Where lawyer and junior partner Tim Hwang and his senior partners, Apollo Cluster and “Daria” XR-1029, work to merge legal and technical systems. It was this law firm, and an interesting conversation Steve had with Tim Hwang, that sparked the idea for Steve’s session … Continue reading When robots rule the world – the future of jobs in a hyperconnected world

Customer service in the digital age – what changes?

During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient form of customer service. But it seems to me the starting point must always be … Continue reading Customer service in the digital age – what changes?

Enterprise 2.0 is making me cranky again

Enterprise 2.0 is one of those terms that’s been going around business circles for the past few years. I’m not sure it ever really meant anything sensible and I’m not sure it is a meaningful way to approach a very real problem in business. The big problem we face in business is that of communication. We face challenges in communicating with each other, with our … Continue reading Enterprise 2.0 is making me cranky again

Women having fun, expressing their …

A few days ago I noticed the following tweet and clicked on the accompanying link. The image below was at the other end of the link: Source: Bronwen Clune – used with permission This tweet and the picture made me laugh. It caught a bunch of women having a moment of feminine camaraderie in the office while all the guys just happened to be away. It’s … Continue reading Women having fun, expressing their …