There’s a fraction too much friction! Customers, service, and staff.

While trawling around on YouTube recently I came across a 1980s video of Tim Finn’s There’s a Fraction too much Friction and it got me thinking about the things that annoy me  in dealing with businesses. I concluded that the source of my irritation is friction. I have long observed that business has many things …

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The evolving power shift and our hyperconnected society

As we move away from the power structures and ways of thinking that governed the twentieth century we are seeing a desperate rearguard action from the power elites who ruled that time. Dying Dinosaur Industries in their Death Throes A good example of this is the film and music industries, whose centralized model of creation …

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Navigating the New World of Hyperconnectivity

This week I spoke at the Recruitment Technology Evaluation Convention in Sydney. The topic was navigating the hyperconnected world from a recruitment and human resources perspective. The key issues facing businesses now include: Hyperconnectivity and the digital revolution New rules for engagement and recruitment Why community matters more than ever The proliferation of social computing …

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Social Media – the US Army gets it

Most organisations are grappling with the digital revolution and its democratization of communication. The US Army is no different. However, they have met the organisational challenges of social media head on and have become an acknowledged leader in practice. They along with other parts of the US military – such as the US Air Force …

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Privacy! Who the hell ever had privacy?

One question that I am often asked when speaking to groups about the digital revolution is “what about privacy?” This is usually in relation to social media and social networking.  Privacy comes from the Latin word privatus: In Roman law, the Latin adjective privatus makes a legal distinction between that which is “private” and that which is publicus, …

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