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Kate Carruthers

Great Customer Service

Great Customer Service

Just had a great customer service experience. An excellent example of how good customer service can transform a bad experience into good PR. I was trying to purchase a new leather folder online via Corban and Blair and the online transaction failed to process successfully. After three goes I resorted

Snap Shots - visual previews

Snap Shots - visual previews

Just found this nifty gadget called Snap Shots and am experimenting with it - not sure if I like it or not yet. It gives visual previews of the linked site without having the leave the originating page. At least it gives the user the ability to opt out by clicking

Web 2.0 How Spooky

Web 2.0 How Spooky

After my musings on web 2.0 and the enterprise the other day it was amusing to attend Ross Dawson's Sydney Web 2.0 extravaganza last week, more about it from Ross at Web 2.0 in Australia: The birth of Silicon Harbour? Ross managed a jam packed

How to Write With Style

How to Write With Style

Recently stumbled upon an article by the late Kurt Vonnegut on How to Write With Style, his key points in summary are: 1. Find a subject you care about 2. Do not ramble 3. Keep it simple 4. Have guts to cut 5. Sound like yourself 6. Say what you

Enterprise Web 2.0 (an oxymoron?)

Enterprise Web 2.0 (an oxymoron?)

I've heard lots of discussion about web 2.0 lately in business circles. I've also had debates about putting user generated content (UGC) on corporate web sites. What makes me stop and think is the gap between web 2.0 as a bottom up democratic and

Gods on the net

Gods on the net

Finding Godchecker to be an amusing site - so many interesting deities

Social Network Analysis?

Social Network Analysis?

At the recent KLA (a.k.a. Knowledge Liberation Army) meeting in Sydney we discussed the benefits and utility of social network analysis (SNA). Apart from a moment of interest when you see the network map, what is it useful for in a business setting? My theory is that it

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