lolcats
Kate Carruthers
technology
Customer service in the digital age - what changes?
During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient
lolcats
I can see how this happened to Schrodinger
lolcats
We've all had Caturday mornings like this ...
see more Lolcats and funny pictures, and check out our Socially Awkward Penguin lolz!
civil society
What kind of zombies have we created?
I was reading Bill Bonner's recent post Zombies Born of Government Spending where he posits the notion of zombies in our economy. As Bill defines it: "In economic terms, a zombie is a parasite. He contributes less to the economy than he takes from it. He lives
social innovation
How do we create and share value in a jobless economy?
Jeff Jarvis sparked my thinking on this recently with his post on The Jobless Future. As Jeff so bluntly stated: "We’re not going to have a jobless recovery. We’re going to have a jobless future. Holding out blind hope for the magical appearance of new jobs and
lolcats
True dat: the internet is a series of tubes, and those tubes are full of cats!
ideas
My Geek Origin story, what's your story?
This post was inspired by Michael Kordahi, well known to many as @delic8genius, who put out a call encouraging to geeks to share their geek origin stories. My geek origin is shrouded in the mists of time. It was so long ago that there is no only one photographic record
management & leadership
Business, boring jobs and social good
Over the past 150 years businesses have dealt with the challenges of increased scale by optimizing processes, resource allocation and expenditure. However, there is a limit to how much one can optimize a business and not damage the society within which that business exists. I have spent a goodly part
lolcats
Sometimes you just need to set your mind on happiness...
This one is thanks to @Damana - happy Caturday!
social computing & social media
Is 'social' the right term to use for everything online?
There is a tendency to put the word social in front of many other words to day to describe some new use of technology. I remain uncomfortable with the way we have plonked the word 'social' in front of so many other things, for example; networking, media, computing,
civil society
Riots, desire, consumerism, community and values.
Want is a funny word. It can mean different things, such as: "absence or deficiency of something desirable or requisite" or "to be lacking or absent, as a part or thing necessary to completeness", or "to feel a need or a desire for; wish for&