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Kate Carruthers

Trust, customer service and customers you do not want any more

I've been thinking about my recent American Express experience - outlined in AMEX discovers new depths to customer service. It is clear to me that companies have the right to choose which customers they deal with. But it seems that how they remove those customers from the books is

American Express discovers new depths to customer service

I've been an American Express customer for a long time. But recently they made it apparent that they do not want my custom so I'm in the process of closing my accounts. Unless their customer service tactics are treat 'em mean and keep 'em

Startup Barcamp Sydney Nov 2009

Startup Barcamp Sydney was on yesterday and I managed to drop in. It was held at one of my favourite venues for unconferences - ATP Innovations- and it might possibly be the first barcamp to feature fresh coconut juice in the shell. This event was part of Global Entrepreneurship Week (which

A close-up of a stack of newspapers resting on a desk, symbolizing information and media.

Future of news - a direct quote from one Gen Y

Here's a little quote from one of my Gen Y friends on my Facebook wall today: "I won't ever pay for normal news content ever again full stop. If i wanted to subscribe to something niche likes financial markets pieces etc, then potentially yes, but

'Father of the Internet' Lists Flaws in Original Design

The very smart Vint Cerf sharing some of the things he'd change about the internet (via Fora.tv). Fascinating stuff. http://fora.tv/embedded_player

TED: How the Internet enables intimacy

Stefana Broadbent's TEDTalk video about her "research [that] shows how communication tech is capable of cultivating deeper relationships, bringing love across barriers like distance and workplace rules" - interesting stuff: http://video.ted.com/assets/player/swf/EmbedPlayer.swf

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