Professionalism & IT (or not as the case may be)
Kate Carruthers Aaargh!! It is an unending source of amazement to me that our society will not let a hairdresser cut your hair or a mechanic fix your car unless they’ve done…
management & leadership
Why are all telcos unable to manage any customer service at all?
Recent experiences with two different telcos add up to the same thing – shockingly poor customer service. #1 There have been a series of problems with one of the web…