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PsyBlog posted about some research on the use of emoticons & capitalisation in emails and: "They found that, sure enough, using correct capitalisation and emoticons tended to make a better impression on readers. The reader's personality also influenced how emoticons and capitalisation were perceived. Readers high in

This is very amusing (hat tip to Mands for the clip)... By Carruthers via Aide-mémoire http://w.sharethis.com/widget/?tabs=web%2Cemail&charset=utf-8&services=facebook%2Cdigg%2Cstumbleupon%2Cdelicious%2Creddit%2Cblinklist%2Cnewsvine%2Cfurl%2Ctailrank%2Cmagnolia&style=rotate&publisher=91b467b0-fcb3-4e42-95e0-1f04ad0c9be9

It seems like we are moving through the traditional technology hype cycle for social media (just like every other new technology that we've seen in the past). The social media hype cycle appears to be heading away from the 'peak of inflated expectations' and towards the

I have been using the following article as a bit of a case study with my students (who are currently studying project & SDLC management) this past week. It is such a good example of why this stuff is important to get right. Here a company has attributed bankruptcy to

Off to Melbourne tomorrow to speak at the Ark Group's Demonstrating the Strategic Importance of Internal Communication Conference - which is all about "enhancing recognition of the internal communication function by demonstrating tangible results". My session is about "Web 2.0 in practice: effectively employing social

On this day when Australia's Parliament finally made an apology to the aboriginal people it is worth thinking back to Paul Keating's revolutionary speech in 1992 at Redfern. I still recall thinking that, at last, Australia was ready to be grown up now that our leader