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Customer service in the digital age - what changes?
During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient
I can see how this happened to Schrodinger
We've all had Caturday mornings like this ...
see more Lolcats and funny pictures, and check out our Socially Awkward Penguin lolz!
What kind of zombies have we created?
I was reading Bill Bonner's recent post Zombies Born of Government Spending where he posits the notion of zombies in our economy. As Bill defines it:
"In economic terms, a zombie is a parasite. He contributes less to the economy than he takes from it. He lives
How do we create and share value in a jobless economy?
Jeff Jarvis sparked my thinking on this recently with his post on The Jobless Future. As Jeff so bluntly stated:
"We’re not going to have a jobless recovery. We’re going to have a jobless future.
Holding out blind hope for the magical appearance of new jobs and
