Customer service in the digital age – what changes?

During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient form of customer service. But it seems to me the starting point must always be … Continue reading Customer service in the digital age – what changes?

Women having fun, expressing their …

A few days ago I noticed the following tweet and clicked on the accompanying link. The image below was at the other end of the link: Source: Bronwen Clune – used with permission This tweet and the picture made me laugh. It caught a bunch of women having a moment of feminine camaraderie in the office while all the guys just happened to be away. It’s … Continue reading Women having fun, expressing their …

Inspiring: Girl Develop IT #becauseiamagirl

One thing I’m passionate about is the possibilities opened up for all of us by technology. And techincal literacy is an important way that we can open up those possibilities for women. Another thing I’m passionate about is people who make a difference – those who get up off the sofa and take action. Sara Chipps is someone who has seen a need and taken … Continue reading Inspiring: Girl Develop IT #becauseiamagirl

Help a girl and you help a family, a village and the world #becauseiamagirl

I’ve been a big supporter of the Plan Because I am a Girl campaign – if you haven’t shared your story do it now! The other day @uskovic shared this video about the Girl Effect with me: You Can Help Change the World Plan International says “There’s no greater enemy of inequality than keeping quiet!”Act now! Spread the ‘Because I am a Girl’ message throughout … Continue reading Help a girl and you help a family, a village and the world #becauseiamagirl

Some thoughts on women, management & work #wmwc

I’m lucky enough to be attending the Women, Management and Work Conference in  Sydney today. There is a great turnout, with many familiar names and faces from around Australia. So far there has been an impressive line-up of speakers.  Yet these impressive speakers each talked about the issues around gender pay equity (which does not exist here in Australia yet). They also touched on the … Continue reading Some thoughts on women, management & work #wmwc

Annalie Killian … a woman Catalysing Magic

Here is another post in my series on inspiring women. This time it is my friend Annalie Killian, who is also known as Catalyst for Magic (yes that is really the job title on her business card) or as @MaverickWoman on Twitter. I’ve known Annalie for many years and have always been inspired and energised by her. Over the years she has evolved as an organisational … Continue reading Annalie Killian … a woman Catalysing Magic

Jo White – a woman in a … startup

I am very privileged to know a number of truly remarkable and inspiring women who work in, on and around geek stuff. One of my notions for this year was to share some of their ideas and experiences with everyone. The first woman who sprang to mind is Jo White (a.k.a. @mediamum on Twitter). She’s been a friend and an inspiration for a while now. … Continue reading Jo White – a woman in a … startup

Ada Lovelace Day 2010: call for women’s history #ald10

Today is Ada Lovelace day, the day that women around the world celebrate the achievements of women working in technology. While I could write about a woman in technology – there are many whom I admire here in Australia – instead I am putting out a call for documentation of the achievements of Australia’s women pioneers in technology. It saddens me to discover that I … Continue reading Ada Lovelace Day 2010: call for women’s history #ald10