future
Tonia Ries has just published an article titled Privacy Fail: Klout Has Gone Too Far, which outlines how Klout is indexing social networks and creating/measuring user profiles, even if they have never registered with Klout. About the same time Facebook was accused of creating 'shadow profiles' on
social computing & social media
One of the various social media influence scoring platforms - Klout - has just changed its algorithm and overnight many people's Klout scores have dropped. This has caused one of several reactions: 1. complete indifference 2. refutation of the importance of social media influence measurement 3. howls of
management & leadership
In response to yesterday's post someone on Twitter, @dmanww, raised the very sensible issue of the triple bottom line, or as some might call it, corporate social responsibility (CSR). However, having worked in a number of organizations that took the triple bottom line and corporate social responsibility very
ideas
It is interesting to think about this now that we see Occupy Wall Street spreading around the world (even to Occupy Sydney). Back in 1976 Michael Jensen and William Meckling argued that the solution to the principal-agency problem — business leaders advance their own interests not those of shareowners — was to
management & leadership
It is sad to hear of Steve Jobs' passing. Not unsurprising news given his long battle with cancer. But the heartfelt responses to his death made me think. How many other leaders of big companies would elicit similar responses? Hardly any I suspect. His was a remarkable career, and
ideas
It always delights me when friends get to meet interesting people. Thus I was pleased to see that Valerie Khoo, founder of the Sydney Writers’ Centre, recently had a visit from Robert Kiyosaki. It is worth watching the entire video as Kiyosaki shares his thoughts on business, the economy, and
ethics
I have worked with a number of great leaders and managers over the years, some of them are famous for this but others are quiet achievers. Watching ABC's Four Corners program about St Ann's Secret on television tonight made me think about what makes a great
social innovation
On Thursday I spoke about Social Innovation Sydney at SydStart along with Selena Griffith, Michelle Williams, and Kim Chen. Apart from the Social Innovation Sydney team there was an illustrious line-up for SydStart - you can see the list here. My brief talk was focused on the approach taken to
social computing & social media
Social business is the new trend following on from Enterprise 2.0 - but underlying it is an essential conflict between two different styles of doing business. The conflict is between businesses optimized for efficiency and those optimized for the creation of value. Greg Satell encapsulates this conflict neatly in
future
Free people offering their labour in exchange for monetary reward has been fundamental concept for western society. Since the mid-nineteenth century we have not really used forced labour for production. But two examples in recent times make me wonder if that assumption still holds true: 1. Prisoners painted room for
technology
During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient
social innovation
Jeff Jarvis sparked my thinking on this recently with his post on The Jobless Future. As Jeff so bluntly stated: "We’re not going to have a jobless recovery. We’re going to have a jobless future. Holding out blind hope for the magical appearance of new jobs and