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Tag: customer service

  • ideas

Customer service in the digital age – what changes?

  • by Kate Carruthers
  • Posted on 9 September 201120 October 2018

During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit…

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  • ideas

If bad is stronger than good what can we do about it?

  • by Kate Carruthers
  • Posted on 9 November 201020 October 2018

I’ve been reading an old article that remains extremely interesting – it is an academic…

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  • ideas

Trust, customer service and customers you do not want any more

  • by Kate Carruthers
  • Posted on 24 November 200921 October 2018

I’ve been thinking about my recent American Express experience – outlined in AMEX discovers new…

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  • ideas

American Express discovers new depths to customer service

  • by Kate Carruthers
  • Posted on 22 November 200921 October 2018

I’ve been an American Express customer for a long time.  But recently they made it…

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  • ideas

Full fees mean universities owe good customer service

  • by Kate Carruthers
  • Posted on 3 November 200921 October 2018

In recent times I had parallel customer service experiences with two different universities: Queensland University…

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