During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit…
Tag: customer service
I’ve been reading an old article that remains extremely interesting – it is an academic…
I’ve been thinking about my recent American Express experience – outlined in AMEX discovers new…
I’ve been an American Express customer for a long time. But recently they made it…
In recent times I had parallel customer service experiences with two different universities: Queensland University…
