Digital citizens and the future of government

Share

Hosted a panel at the UNSW Michael Crouch Innovation Centre last week with Selena Griffith on Digital Citizens and the Future of Government with Dominic Campbell, Penny Webb-Smart, and Amelia Loye.

You can view the video here

Panel members

Dominic Campbell is a digital government entrepreneur with a background in government policy and technology-led change. He is an experienced in organisation design and has senior management experience in implementing successful change initiatives within public services. Having spent six years in government in the UK, Dominic established FutureGov in 2008. A team of 40, FutureGov supports digital and design thinking in government in the UK, Australia and many places in between. Dominic has previously been voted in the top 100 most influential people in UK local government.

Penny Webb-Smart is Executive Director, Service Reform for the Department of Finance, Services and Innovation in the NSW Government. The Service Reform team was established in February 2015 to facilitate digital and service innovation on a cross-agency basis that puts customer at the heart of NSW government. The key drivers for service reform are: * Accelerating digital government * Customer centric transformation * Joined up government services Penny’s has deep experience in digital transformation, service design and development, building customer-centric cultures, and developing strategic partnerships. Prior to NSW Government, Penny spent twenty years in financial services, consulting and telecommunications in Australia and New Zealand.

Amelia Loye is a social scientist with more than a dozen years’ engaging citizens and stakeholders for Government’s in Australia, New Zealand and Canada. She has engaged across the participation spectrum, for policy, planning and project development, for legislative change, and for community education and behavioural change. Amelia now provides strategic support for organisations wanting to practice digital democracy and improve the way they engage, consider social issues, and work with others to serve the needs of community. She is also well known for her work on Australia’s first Action Plan for Open Government.

 

 

Share

Connection – desire and distaste

Share

A buddy, Iggy Pintado, has just published a book called Connection Generation which talks about how connection determines our place in society and business.

It’s an interesting idea and ties in nicely to my idea that the new digital divide is not between age cohorts, nor is it between the geeks and others. Rather the new digital divide is about our willingness to be connected.

The digital divide is not really about access to technology any more, except possibly for the poorest in our society. And, with the growth in social networking and the ease with which ordinary people can use it, individuals are now confronting a choice about how connected they really want to be.

People who have avoided any consideration about how connected they are to friends, family and businesses are now being forced to confront this issue.

Changes in technology, like the iPhone, are driving this change in people’s behaviour.  But still we are seeing people of every age choosing not to connect with social networks, mobile phones, email or the internet.  While others are embracing this new connectedness and integrating it into their lives.

Are you part of the connected generation? Check out this Facebook application if you want to find what kind of connector you are.

A really big question is what impact does the degree of connection an individual chooses have on their personal or professional lives? How will our desire or distaste for being connected determine our future?

BTW: I know Facebook has gone mainstream because my Auntie Doreen sent me a friend request earlier today.

Share