ideas

Just had a great customer service experience. An excellent example of how good customer service can transform a bad experience into good PR. I was trying to purchase a new leather folder online via Corban and Blair and the online transaction failed to process successfully. After three goes I resorted

Just found this nifty gadget called Snap Shots and am experimenting with it - not sure if I like it or not yet. It gives visual previews of the linked site without having the leave the originating page. At least it gives the user the ability to opt out by clicking

After my musings on web 2.0 and the enterprise the other day it was amusing to attend Ross Dawson's Sydney Web 2.0 extravaganza last week, more about it from Ross at Web 2.0 in Australia: The birth of Silicon Harbour? Ross managed a jam packed

Recently stumbled upon an article by the late Kurt Vonnegut on How to Write With Style, his key points in summary are: 1. Find a subject you care about 2. Do not ramble 3. Keep it simple 4. Have guts to cut 5. Sound like yourself 6. Say what you

I've heard lots of discussion about web 2.0 lately in business circles. I've also had debates about putting user generated content (UGC) on corporate web sites. What makes me stop and think is the gap between web 2.0 as a bottom up democratic and

Finding Godchecker to be an amusing site - so many interesting deities