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management & leadership

Vale Steve Jobs: a leader with great passion

Vale Steve Jobs: a leader with great passion

It is sad to hear of Steve Jobs' passing. Not unsurprising news given his long battle with cancer. But the heartfelt responses to his death made me think. How many other leaders of big companies would elicit similar responses? Hardly any I suspect. His was a remarkable career, and

Leadership: Doing the right thing, even if nobody is watching

Leadership: Doing the right thing, even if nobody is watching

I have worked with a number of great leaders and managers over the years, some of them are famous for this but others are quiet achievers. Watching ABC's Four Corners program about St Ann's Secret on television tonight made me think about what makes a great

Labour, forced labour, and capital - is the ground shifting?

Labour, forced labour, and capital - is the ground shifting?

Free people offering their labour in exchange for monetary reward has been fundamental concept for western society. Since the mid-nineteenth century we have not really used forced labour for production. But two examples in recent times make me wonder if that assumption still holds true: 1. Prisoners painted room

Customer service in the digital age - what changes?

Customer service in the digital age - what changes?

During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient

Why do bad leaders happen to good people? #notw #hackergate

Why do bad leaders happen to good people? #notw #hackergate

There have been astonishing revelations in London about leaders in the News International group of companies and in the UK Parliament. Perhaps even more shocking is the disclosure of the deep and complex relationships between the two groups? It is a classic case study of power and the old-fashioned

Bad management, ethics and philosophy: what can we learn from News of the World?

Bad management, ethics and philosophy: what can we learn from News of the World?

The demise of a 168 year old (and reportedly profitable) newspaper in Britain called the News of the World (NoTW) gives us some valuable insights on a number of levels. Every day over the past few weeks we have been gobsmacked by the revelations about NoTW and assume nothing could

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