ideas
The fast-approaching holiday season is a great time to update your IT systems while everything's quiet. I got to have a chat with Stilgherrian in this week's Patch Monday. This podcast has some nifty suggestions from Harold Melnick, who's Microsoft's senior product
ideas
I've been thinking about my recent American Express experience - outlined in AMEX discovers new depths to customer service. It is clear to me that companies have the right to choose which customers they deal with. But it seems that how they remove those customers from the books
ideas
I've been an American Express customer for a long time. But recently they made it apparent that they do not want my custom so I'm in the process of closing my accounts. Unless their customer service tactics are treat 'em mean and keep 'em
ideas
After recent thoughts about leadership - just when I thought it was all sorted out in my mind - a buddy, @KerriAnne, made the point that some great leaders are truly dreadful managers. And she's right, very rarely do we see the combination of a great leader and
ideas
Had an interesting conversation with my friend @MaverickWoman about leadership over the weekend. Conversations with @MaverickWoman are always thought-starters and this was no different to usual - she got me thinking. The big question I started thinking about was: Is leadership only about leaders? At business school there was so
ideas
I was about to write some more about the networked society but this article by Michael Sainsbury caught my eye: Telstra trauma as tranformation costs mount. This is a sad, but all to common, tale of a large organisation that desperately needs to update its core systems, and to integrate
ideas
I was about to write some more about the networked society but this article by Michael Sainsbury caught my eye: Telstra trauma as tranformation costs mount. This is a sad, but all to common, tale of a large organisation that desperately needs to update its core systems, and to integrate
ideas
A friend who works in IT support (for a very large and well known IT industry multi national doing security patching and stuff) just phoned me because his boss wants him to work overnight to do a release and then to front up to work again early tomorrow morning. This
ideas
Just had an anonymous comment on an old post. The commenter said: "Honey, you must be very young. It's not just about how hard you work. The ole' boy's network is alive and well - you just haven't reached a high enough
ideas
This article has been reproduced in full below, it raises some very important issues about corporate and individual responsibility. Even staff in the Nazi concentration camps were assisted in rationalising terrible acts because they were only following orders. Thus they could abrogate individual responsibility to act in humane ways. We
management & leadership
Recently I posted on bullies @ work & made some fairly harsh comments about a colleague who had been doing this sort of thing often and openly. The other day I actually had some time to talk with this person and discovered that they had been going through a very difficult
management & leadership
I am getting really tired of bullying in the workplace. I've worked in many places - being in info tech I change jobs every two years - and the bullies are mainly babyboomer men (there do not seem to be many women bullies where I've worked)