National Growth Summit 2010
I'm speaking at the National Growth Summit 2010 in Sydney
marketing
2010 Blog theme - women in ...
I've been thinking about having an overarching theme for my
Trust, customer service and customers you do not want any more
I've been thinking about my recent American Express experience -
American Express discovers new depths to customer service
I've been an American Express customer for a long time.
Startup Barcamp Sydney Nov 2009
Startup Barcamp Sydney was on yesterday and I managed to drop in.
Neuromarketing and mind over matter
A recent study in Scientific American about How the Brain Reveals Why
Customer service and student support - QUT gets it
As both an educator and tertiary student I've been able
Online policy madness - Don't link to us!
Here's an excellent example of a legal or marketing department
Social network marketing for real
People have been asking me for ages if any real companies are
Just one little change in the ecosystem
I recently experienced how easily one can disrupt a stableecosystem. And I
Boundaries real and imagined.
Seth Godin's recent post Out of bounds got me thinking
Social media rules of engagement
Back in the old days at GE (pre GFC) we were taught