There’s a fraction too much friction! Customers, service, and staff.
While trawling around on YouTube recently I came across a 1980s video of Tim Finn’s There’s a Fraction too much Friction and it got me thinking about the things that annoy me in dealing with businesses. I concluded that the source of my irritation is friction. I have long observed that business has many things in common with war, and friction is probably the thing … Continue reading There’s a fraction too much friction! Customers, service, and staff.