ideas
Alignment of articulated and enacted values in business The issue of how well an organisation's values align between what they say they are and what they actually do in practise was illustrated very graphically by a large software company this past week. It also shows how difficult it
ideas
This past week I spoke at the Sydney session of the International Customer Service Professionals (ICSP) on the topic of How can Social Media benefit our business? along with several other well known professionals (@carolskyring, @jasonealey , @CatrionaPollard). It is always interesting to see how business people - whose real jobs
future
I was chatting to someone at a party on Saturday night about copyright. The gentleman I was chatting with was strongly in favour of strict enforcement of copyright. He was advocating fining people who share copyright material online. It got me thinking. Once you consider the problem in offline terms
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I'm lucky enough to be attending the Women, Management and Work Conference in Sydney today. There is a great turnout, with many familiar names and faces from around Australia. So far there has been an impressive line-up of speakers. Yet these impressive speakers each talked about the issues
ideas
In the past we used to be able to separate the public from the private and business from the personal quite easily. But this was an aberration. Privacy was a tiny blip in the long history of human existence. Going back only as far as our great grandparent's
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The common thread between these items is the importance of communication. And it is the communication by leaders and managers within organisations that signifies to people what standards of thinking and behaviour are acceptable. This communication takes the form of spoken words, behaviours, gestures and also of absence, silence and
future
We see much discussion of the openness and collaborative nature of the web 2.0 world. However, many of the challenges facing us as a result of this new world relate to ownership of virtual goods. There are longstanding conventions that enable us to sort out who owns property in
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I’m lucky to be attending the Australian Institute of Company Directors 2010 conference DIRECTORSHIP:10 Ahead of the Curve in Christchurch this week. Sessions today included: * Australia and New Zealand - performing in the global arena * Is the current system broken? * Challenges and opportunities in the global economy * March
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I was reading the article If Every Company is a Media Company…Then Who Owns Social Media? after seeing a Twitter conversation between @DesWalsh and @Trib. The article author, Don Bulmer, notes: Social media is no longer just a destination or a set of tools and features. It has evolved
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Had an interesting conversation with some friends recently and it got me thinking about what we work for. In Western societies many of us work, in addition to money and sustenance, for self-actualisation (in a Maslowian sense). Many of us pick work that is meaningful to us and which meets
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I attended the Social Business Summit today in Sydney and had the privilege of being on a panel that discussed Transparency - Risk To The Business Or Not? Apart from Nicholas Gruen's excellent incorporation of Hayek into his discussion there was much food for thought. A copy of
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Companies struggle with how to innovate when their existing business is stable or growing. There is often a perception that innovation requires a lot of investment. However, it has been my experience that it is much harder to innovate in a successful and prosperous organisation than in a leaner and