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Leadership: Doing the right thing, even if nobody is watching

Leadership: Doing the right thing, even if nobody is watching

I have worked with a number of great leaders and managers over the years, some of them are famous for this but others are quiet achievers. Watching ABC's Four Corners program about St Ann's Secret on television tonight made me think about what makes a great

Labour, forced labour, and capital - is the ground shifting?

Labour, forced labour, and capital - is the ground shifting?

Free people offering their labour in exchange for monetary reward has been fundamental concept for western society. Since the mid-nineteenth century we have not really used forced labour for production. But two examples in recent times make me wonder if that assumption still holds true: 1. Prisoners painted room

Customer service in the digital age - what changes?

Customer service in the digital age - what changes?

During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient

Jobs by Nick Youngson CC BY-SA 3.0 Alpha Stock Images

How do we create and share value in a jobless economy?

Jeff Jarvis sparked my thinking on this recently with his post on The Jobless Future. As Jeff so bluntly stated: "We’re not going to have a jobless recovery. We’re going to have a jobless future. Holding out blind hope for the magical appearance of new jobs and

My Geek Origin story, what's your story?

My Geek Origin story, what's your story?

This post was inspired by Michael Kordahi, well known to many as @delic8genius, who put out a call encouraging to geeks to share their geek origin stories. My geek origin is shrouded in the mists of time. It was so long ago that there is no only one photographic record

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