social innovation
On Thursday I spoke about Social Innovation Sydney at SydStart along with Selena Griffith, Michelle Williams, and Kim Chen. Apart from the Social Innovation Sydney team there was an illustrious line-up for SydStart - you can see the list here. My brief talk was focused on the approach taken to
technology
During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most customer service activity. Thus, rather than focusing on excellent customer service, most organisations focus on the cheapest and most efficient
social innovation
Jeff Jarvis sparked my thinking on this recently with his post on The Jobless Future. As Jeff so bluntly stated: "We’re not going to have a jobless recovery. We’re going to have a jobless future. Holding out blind hope for the magical appearance of new jobs and
management & leadership
Over the past 150 years businesses have dealt with the challenges of increased scale by optimizing processes, resource allocation and expenditure. However, there is a limit to how much one can optimize a business and not damage the society within which that business exists. I have spent a goodly part
future
I have argued previously that capitalism is broken and that we need to find new approaches that are good for people, animals and the planet. Further I asked if social innovation might be part of that new approach. The world is facing an unprecedented financial crisis that is creating a
ideas
My buddy Anthony Baxter has been a Googler for a while and has worked on many fascinating projects. But what he's working on now is not just interesting from a technology perspective, it is interesting from a social innovation perspective too. He's working on the Google
civil society
Since I'm in transit to New York to speak at the 140Conference about Twitter, Community & Social Innovation David Hood had planned for me to join in Gathering11 from a distance using the power of technology. However, due to what can only identified as #EPICFAIL on the technology
civil society
One of the people who is vocal in his calls for change in how we do things in our westernised societies is Umair Haque. His work is worth reading whether or not you agree with his perspective. Some of his recent provocative tweets include: History may have been ruled by
innovation
Enterprise 2.0 is one of those terms that's been going around business circles for the past few years. I'm not sure it ever really meant anything sensible and I'm not sure it is a meaningful way to approach a very real problem in
social innovation
I'm exhausted after a busy weekend and totally inspired by the people I just spent the weekend with! We held the first Social Innovation Sydney Startup Camp this weekend. It was great to see so many people willing to work together in an open and collaborative way on
ideas
I've been thinking about innovation a great deal lately and am fascinated by how many people confuse two different kinds of innovation. The two different kinds of innovation are: 1. continuous improvement - the drive for operational excellence, which is driven by optimising existing business processes and products
social computing & social media
Attending the Media 140 Conference in Brisbane today. The tag line for this conference is "exploring the impact of social technologies on science communication" and it explores some of the issues and challenges facing science communication today. There's been a great line-up of speakers so far,