Some Good Customer Service
Kate Carruthers Just had a totally different customer service experience with Joven of Virgin Mobile, at Centrepoint in Sydney. Got a new mobile broadband modem and had a few issues connecting it…
Kate Carruthers
Musings on Customer Service
A really unusual thing happened today. I had some spare time in between meetings and found myself in the city shopping precinct. And, since I’ve needed a new watch for…
Connectivity, Transparency and Truth Telling
When HTML was first invented I got really interested in the precursor markup languages and did a bit of research on them. I discovered TeX, GML, SGML and learned how…
Skills that should remain hidden …
A tweet from my Twitter buddy Warlach earlier today got me thinking about certain skills that one should never admit to having mastered. Many years ago Wendy McCarthy told me…
Twitter is a real community
This snapshot of life in the raw on Twitter shows the reality of life in a community. BTW congrats to @markdavidson and @DaisyAvenue By Carruthers via Aide-mémoirehttp://w.sharethis.com/widget/?tabs=web%2Cemail&charset=utf-8&services=facebook%2Cdigg%2Cstumbleupon%2Cdelicious%2Creddit%2Cblinklist%2Cnewsvine%2Cfurl%2Ctailrank%2Cmagnolia&style=rotate&publisher=91b467b0-fcb3-4e42-95e0-1f04ad0c9be9
Twitter = FAIL + humour
… hat tip to Duncan “Cuddles” Riley for the video – at least this gives me a chuckle 🙂 By Carruthers via Aide-mémoirehttp://w.sharethis.com/widget/?tabs=web%2Cemail&charset=utf-8&services=facebook%2Cdigg%2Cstumbleupon%2Cdelicious%2Creddit%2Cblinklist%2Cnewsvine%2Cfurl%2Ctailrank%2Cmagnolia&style=rotate&publisher=91b467b0-fcb3-4e42-95e0-1f04ad0c9be9
Twitter Problems and Planning for Success
An exchange with Michael Krigsman and Ed Yourdon on Twitter this morning prompted me to post my thoughts on this topic. To be clear on my position – I am…
More on Hyperconnectivity
When Mark Pesce talks about the power of social connection and technology it all makes sense. Here he’s giving the keynote at AuRemix 08 and talking about the real power…
Websites ‘suck’ today because of the ‘hippo’
These comments by Avinash Kaushik, Google’s analytics guru, are true for many corporate websites. He “thinks one of the reasons why so many websites ‘suck’ today is because of the…
FITT Sydney lunch May 2005
At the FITT lunch in iMAX Theatre. The topic is womens’ communication needs and how new technology like unified communications can help us. The panel members are: Patricia Scott, Secretary…