There’s a fraction too much friction! Customers, service, and staff.
Kate Carruthers While trawling around on YouTube recently I came across a 1980s video of Tim Finn’s There’s a Fraction too much Friction and it got me thinking about the things that…
The Reputation Economy, Employees, and Privacy
As companies embrace the notion of a reputation economy fueled by the power of social platforms this brings a new set of challenges for management and employees. I was at…
Connectedness – it’s not just a technology thing, it’s a people thing
For many years now my friends, colleagues and I have been talking and thinking about the hyperconnections made available to us by the growth of the internet, telecommunications devices and…
Dr Deming on The 5 Deadly Diseases of Management
This video of Dr Deming discussing the state of management in the US from 1984 is strangely prescient. I think this is rather important! Definitely worth watching and pondering for…
The growth of the recommendation economy
Seth Godin wrote about the the attention economy. But it seems to me that we are also seeing the evolution of an online social recommendation economy. When we all lived…
The growth of the recommendation economy
Seth Godin wrote about the the attention economy. But it seems to me that we are also seeing the evolution of an online social recommendation economy. When we all lived…
Combining cats and cake: somewhere in the world it is National Chocolate Cake Day!
see more Lolcats and funny pictures, and check out our Socially Awkward Penguin lolz!
The evolving power shift and our hyperconnected society
As we move away from the power structures and ways of thinking that governed the twentieth century we are seeing a desperate rearguard action from the power elites who ruled…
happy Caturday with Teddy Bear the porcupine
Zooniversity is the home of one of my favourite animals online – Teddy Bear the porcupine – and he’s celebrating the New Year …
De Profundis: The final mystery is oneself
Recently I was re-reading Oscar Wilde’s De Profundis, a moving letter from prison that looks at spirituality and faith from the depths of despair and degradation. This particular quote stood…