There’s a fraction too much friction! Customers, service, and staff.
Kate Carruthers While trawling around on YouTube recently I came across a 1980s video of Tim Finn’s There’s a Fraction too much Friction and it got me thinking about the things that…
digital revolution
The Reputation Economy, Employees, and Privacy
As companies embrace the notion of a reputation economy fueled by the power of social platforms this brings a new set of challenges for management and employees. I was at…
The growth of the recommendation economy
Seth Godin wrote about the the attention economy. But it seems to me that we are also seeing the evolution of an online social recommendation economy. When we all lived…
The growth of the recommendation economy
Seth Godin wrote about the the attention economy. But it seems to me that we are also seeing the evolution of an online social recommendation economy. When we all lived…
The evolving power shift and our hyperconnected society
As we move away from the power structures and ways of thinking that governed the twentieth century we are seeing a desperate rearguard action from the power elites who ruled…
A tech revolution that changes the way we organize work & the danger of digital serfdom
The old style company, that is the company circa 1880-2000, had firm boundaries and fixed hierarchies in order to function efficiently. But with the advent of digital technology and the…
Friction, hypereconomics, and social intercourse
Friction is one of the more important concepts in the world. Many things are either made possible or impeded by friction. Strike a match and the friction creates a flame.…
When robots rule the world – the future of jobs in a hyperconnected world
Steve Hopkins was telling me recently about an interesting law firm he’d come across in San Francisco – it’s called Robot. Where lawyer and junior partner Tim Hwang and his…
Welcome to the panopticon
Tonia Ries has just published an article titled Privacy Fail: Klout Has Gone Too Far, which outlines how Klout is indexing social networks and creating/measuring user profiles, even if they…
Don Tapscott: “this is a time of great change… the world is deeply broken”
Don Tapscott is a thinker I’ve followed for a long time. This recent interview is worth watching. It’s time for a new approach that embraces hyperconnectivity and the digital revolution.