Great Customer Service
Kate Carruthers Just had a great customer service experience. An excellent example of how good customer service can transform a bad experience into good PR. I was trying to purchase a new…
June 2007
Snap Shots – visual previews
Just found this nifty gadget called Snap Shots and am experimenting with it – not sure if I like it or not yet. It gives visual previews of the linked…
Web 2.0 How Spooky
After my musings on web 2.0 and the enterprise the other day it was amusing to attend Ross Dawson’s Sydney Web 2.0 extravaganza last week, more about it from Ross…
How to Write With Style
Recently stumbled upon an article by the late Kurt Vonnegut on How to Write With Style, his key points in summary are: 1. Find a subject you care about2. Do…
Enterprise Web 2.0 (an oxymoron?)
I’ve heard lots of discussion about web 2.0 lately in business circles. I’ve also had debates about putting user generated content (UGC) on corporate web sites. What makes me stop…
Gods on the net
Finding Godchecker to be an amusing site – so many interesting deities
Social Network Analysis?
At the recent KLA (a.k.a. Knowledge Liberation Army) meeting in Sydney we discussed the benefits and utility of social network analysis (SNA). Apart from a moment of interest when you…