Great Customer Service
Kate Carruthers Just had a great customer service experience. An excellent example of how good customer service can transform a bad experience into good PR. I was trying to purchase a new…
Snap Shots – visual previews
Just found this nifty gadget called Snap Shots and am experimenting with it – not sure if I like it or not yet. It gives visual previews of the linked…
Web 2.0 How Spooky
After my musings on web 2.0 and the enterprise the other day it was amusing to attend Ross Dawson’s Sydney Web 2.0 extravaganza last week, more about it from Ross…
How to Write With Style
Recently stumbled upon an article by the late Kurt Vonnegut on How to Write With Style, his key points in summary are: 1. Find a subject you care about2. Do…
Enterprise Web 2.0 (an oxymoron?)
I’ve heard lots of discussion about web 2.0 lately in business circles. I’ve also had debates about putting user generated content (UGC) on corporate web sites. What makes me stop…
Gods on the net
Finding Godchecker to be an amusing site – so many interesting deities
Social Network Analysis?
At the recent KLA (a.k.a. Knowledge Liberation Army) meeting in Sydney we discussed the benefits and utility of social network analysis (SNA). Apart from a moment of interest when you…
Garage :: Presentation Slides
Guy Kawasaki :: Presentation Slides Best tips on start ups and pitches I’ve seen from Guy Kawasaki at Garage. His prescription for entrepreneurs: Make meaning. Improve the quality of life,…
Triz and Innovation
Been talking to some people who are into using TRIZ for innovation in their businesses – not sure I completely understand this tool so plan to research it further.
The Poetry of D.H. Rumsfeld – Recent works by the secretary of defense. – A fabulous collection taken straight from the DOD website
On the Slate website Hart Seely has collected some of the truly classic poems of our time – they are taken from briefings listed on the Dept of Defense website.…