The business of social business
Kate Carruthers Social business is the new trend following on from Enterprise 2.0 – but underlying it is an essential conflict between two different styles of doing business. The conflict is between…
business
Labour, forced labour, and capital – is the ground shifting?
Free people offering their labour in exchange for monetary reward has been fundamental concept for western society. Since the mid-nineteenth century we have not really used forced labour for production.…
Customer service in the digital age – what changes?
During an exchange on Twitter earlier this year with some folks who were attending #scrmsummit we chatted about customer service and about how costs are a real focus for most…
How do we create and share value in a jobless economy?
Jeff Jarvis sparked my thinking on this recently with his post on The Jobless Future. As Jeff so bluntly stated: “We’re not going to have a jobless recovery. We’re going…
My Geek Origin story, what’s your story?
This post was inspired by Michael Kordahi, well known to many as @delic8genius, who put out a call encouraging to geeks to share their geek origin stories. My geek origin…
Business, boring jobs and social good
Over the past 150 years businesses have dealt with the challenges of increased scale by optimizing processes, resource allocation and expenditure. However, there is a limit to how much one…
The jobless future and social innovation
I have argued previously that capitalism is broken and that we need to find new approaches that are good for people, animals and the planet. Further I asked if social…
If capitalism is broken is social innovation a way to fix it?
Over the past several years I have come to think that capitalism as practised in the western world is fundamentally broken. Even before the global financial crisis (GFC) this feeling…
Why do bad leaders happen to good people? #notw #hackergate
There have been astonishing revelations in London about leaders in the News International group of companies and in the UK Parliament. Perhaps even more shocking is the disclosure of the…
Bad management, ethics and philosophy: what can we learn from News of the World?
The demise of a 168 year old (and reportedly profitable) newspaper in Britain called the News of the World (NoTW) gives us some valuable insights on a number of levels.…